Terms of service
Article 1 – Definitions
In these terms and conditions the following definitions apply:
The consumer has a particular time span which he can use his right of withdrawal.
consumer: the natural person who does not act in the exercise of a profession or business and concludes a distance contract with the entrepreneur;
Permanent business: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which extends over a longer period of time;
Persistent disk: any means that allows the consumer or entrepreneur to store information addressed to them personally in such a way that future retrieval and unchanged reproduction of the stored information is possible.
Right of withdrawal: the consumer has the right to end the distance contract during the withdrawal period.
Entrepreneur: the natural or legal person offering products and/or services to consumers at a distance;
Distance selling contract: an agreement in which, within the framework of a system for the distance selling of products and / or services organized by the entrepreneur, up to and including the conclusion of the contract, one or more distance communication techniques are used exclusively;
Technology for long distance communication: Means that can be used to conclude a contract without the consumer and entrepreneur having met in the same room at the same time.
General terms and conditions of business: these general terms and conditions of the entrepreneur.
Article 2 – Identity of the entrepreneur
Store Name: Venstyle
Business Name: Ecomvia Limited
74–78 Stanley Street, Flat 5, 4/F, Won Hing Building, Central, Hong Kong SAR 999077
Email: info@venstyle.com
Article 3 – Applicability
These general terms and conditions apply to every offer from the entrepreneur as well as to every distance contract and all orders concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonable, it will be noted before the distance contract is concluded that the general terms and conditions can be viewed by the entrepreneur and will be sent free of charge as soon as possible at the consumer's request.
If, contrary to the previous paragraph and before the distance contract is concluded, the distance contract is concluded electronically, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be read electronically and that they will be sent free of charge by electronic or other means at the consumer's request.
In the event that specific product or service conditions apply in addition to these General Terms and Conditions, the second and third paragraphs apply accordingly and the consumer can always rely on the provision most favorable to him in the event of conflicting General Terms and Conditions.
If at any time one or more provisions of these General Terms and Conditions are void or declared void, in whole or in part, the Agreement and these General Terms and Conditions will otherwise remain in force and the provision in question will be immediately replaced by a provision as close in scope as the original comes as possible.
Situations not regulated in these General Terms and Conditions must be assessed "in the spirit" of these General Terms and Conditions.
Any ambiguity regarding the explanation or content of one or more provisions of our General Terms and Conditions must be interpreted "in the spirit" of these General Terms and Conditions.
Article 4 – The offer
The offer contains specific details about its time restrictions and conditions which will be mentioned directly in the offer.
The offer is subject to change. The entrepreneur is entitled to change and adapt the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description contains enough information which allows the consumer to make an accurate evaluation of the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious errors or errors in the offer do not bind the entrepreneur.
All images, specifications and data in the offer are indicative and cannot give rise to any compensation or termination of the contract.
Images accompanying the products are a true representation of the products offered. The entrepreneur cannot guarantee that the colors displayed correspond exactly to the actual colors of the products.
Every offer contains such information that it is clear to the consumer what rights and obligations are associated with accepting the offer. This applies in particular to:
any shipping costs;
the manner in which the agreement will be concluded and what measures will be required for this;
whether the right of withdrawal applies or not;
the method of payment, delivery and execution of the contract;
the deadline for accepting the offer or the deadline within which the entrepreneur guarantees the price;
the level of the tariff for long-distance communication if the costs of using the technology for long-distance communication are calculated on a basis other than the regular basic tariff for the means of communication used;
After the contract completion the document will be saved for access through the link provided to consumers.
The consumer has the right to verify and restore his data which he provided under the contract before making any contractual commitments.
The trader must reveal their code of conduct to customers while showing them the digital methods for obtaining this information.
the minimum term of the distance contract in the event of an extended transaction.
Optional: available sizes, colors, type of materials.
Article 5 – The Agreement
The contract takes effect through paragraph 4 after the consumer accepts the offer and meets all required conditions.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically.As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can terminate the contract.
The entrepreneur will implement suitable technical and organizational security measures to protect electronic data transmission and establish a secure web environment when contracts are finalized through electronic means. The entrepreneur will implement suitable security protocols when the customer makes electronic payments.
The entrepreneur can - within the legal framework - find out whether the consumer can meet his payment obligations, as well as all facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good reasons not to conclude the contract, he is entitled to reject an order or request, stating reasons, or to attach special conditions to the execution.
With the product or service, the entrepreneur sends the consumer the following information in writing or in such a way that it can be stored in an accessible manner by the consumer on a durable medium:
- The consumer can direct complaints to the entrepreneur's branch location which serves as their visiting address.
- The consumer maintains the right to cancel their purchase under particular circumstances which are fully explained together with details about any exceptions to this right.
- The information about guarantees and existing customer services;
- The information in Article 4 paragraph 3 of these General Terms and Conditions remains valid unless the entrepreneur provides it to the consumer before the contract begins.
- The conditions for terminating the contract if the contract has a term of more than one year or is indefinite.
The first delivery of an extended transaction meets the requirements of the previous paragraph.
Each agreement is concluded subject to the suspensive condition of sufficient availability of the products in question.
Article 6 – Right of withdrawal
When purchasing products, the consumer may withdraw within 30 days of delivery. To exercise this right, notify us in writing within 30 days of delivery and return the product within 30 days of that notice. The product must be unused, in original packaging, with all accessories, following the provided return instructions.
The consumer needs to handle the product and packaging with care throughout the withdrawal period. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. The customer must return the product to the entrepreneur with all included accessories in its original state and packaging as per the entrepreneur's clear and reasonable return instructions.
If the consumer wishes to make use of his right of withdrawal, he is obliged to do so to the entrepreneur within 30 days after receiving the product. The consumer must announce this by means of a written message/e-mail. After the consumer has indicated that he wants to exercise his right of withdrawal, the customer must return the product. The customer needs to show proof of returning goods to the seller before the deadline becomes invalid.
Return address:
Ecomvia Limited
74–78 Stanley Street, Flat 5, 4/F, Won Hing Building, Central, Hong Kong SAR 999077
The purchase becomes final when the customer does not show any withdrawal intentions during the specified timeframes in paragraphs 2 and 3 and does not send the product back to the entrepreneur.
Article 7 – Costs in the event of cancellation
If the consumer exercises his right of withdrawal, the costs of returning the products will be borne by the consumer.
If the consumer has paid an amount, the entrepreneur will reimburse this amount as quickly as possible, but at the latest 30 days after the revocation.
Article 8 – Exclusion of the right of withdrawal
The entrepreneur has the right to deny consumers from exercising their right to cancel their purchase for the products described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer at least in good time before the contract is concluded.
The exclusion of the right of withdrawal is only possible for products:
- The entrepreneur produces the product based on the specifications which the consumer has provided.
- which are clearly personal in nature;
- which cannot be returned due to their nature;
- that can spoil or age quickly;
- the price of which is subject to fluctuations on the financial market over which the entrepreneur has no influence;
- for individual newspapers and magazines;
- for audio and video recordings and computer software whose seal has been broken by the consumer.
- for hygiene products where the consumer has broken the seal.
The exclusion of the right of withdrawal is only possible for services:
- relating to accommodation, transport, catering or leisure activities to be carried out at a specific time or during a specific period;
- The delivery process started after the customer gave consent during the time when the cancellation period had already ended.
- on betting and lotteries.
Article 9 – The price
During the validity period indicated in the offer, the prices of the products and/or services offered will not be increased, with the exception of price changes due to changes in VAT rates.
Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This commitment to fluctuations and the fact that the prices given are guide prices are stated in the offer.
Price increases within 3 months of the conclusion of the contract are only permitted if they result from legal regulations or provisions.
Price increases from 3 months after conclusion of the contract are only permitted if the entrepreneur has agreed to this and:
The problems stem from current legal rules and provisions that exist in the system.
The consumer has the right to terminate the contract with effect from the day on which the price increase takes effect.
All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. The entrepreneur maintains no obligation to deliver the product at an incorrect price when printing or typesetting errors occur.
Article 10 – Conformity and Guarantee
The entrepreneur guarantees that the products and / or services comply with the contract, the specifications stated in the offer, the reasonable requirements for reliability and / or usability and the legal provisions and / or government regulations in force at the time of conclusion of the contract. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal.
A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur based on the contract.
Defects or incorrectly delivered products must be reported to the entrepreneur within 30 be reported in writing days after delivery. The products need to be sent back in their original packaging with no signs of use.
The warranty period for entrepreneurs runs at the same length as the manufacturer warranty. However, the entrepreneur is never responsible for the final suitability of the products for each individual application by the consumer or for any advice on the use or application of the products.
The guarantee does not offer protection in these particular situations.
The consumer repaired and/or processed the delivered products himself or had them repaired and/or processed by third parties;
The products delivered have been exposed to abnormal conditions or otherwise handled negligently or contrary to the entrepreneur's instructions and / or have been treated on the packaging;
The inadequacy is the result, in whole or in part, of regulations which the Government has made or will make regarding the nature or quality of the materials used.
Article 11 – Delivery and execution
The entrepreneur will take the greatest possible care when accepting and executing product orders.
The place of delivery is the address that the consumer has provided to the company.
The Company needs to deliver accepted orders within thirty days according to Article 4 of these General Terms and Conditions unless the Consumer accepts a longer delivery period. If delivery is delayed or if an order cannot be executed or can only be partially executed, the consumer will be informed of this no later than 30 days after the order was placed. The consumer holds the right to cancel the contract without any expenses and obtain suitable compensation.
In the event of dissolution in accordance with the previous paragraph, the entrepreneur will reimburse the amount paid by the consumer as soon as possible, but at the latest 30 days after the dissolution.
If delivery of an ordered product proves impossible, the entrepreneur will endeavor to provide a replacement item.The delivery team will give complete and easy-to-understand details about replacement item delivery services during the delivery process. The right of withdrawal cannot be excluded for replacement items.The costs of any return shipment are borne by the entrepreneur.
The risk of damage and/or loss of products lies with the entrepreneur until the time of delivery to the consumer or a representative appointed in advance and made known to the entrepreneur, unless expressly agreed otherwise.
The article 12 defines the rules for permanent transactions by specifying their duration and termination procedures and extension options.
A consumer can end any contract with an open-ended duration for ongoing product or service delivery including electricity at any time while following the agreed termination procedures and giving no more than one month's notice.
A consumer can end a fixed-term contract for regular product or service delivery (including electricity) at any point during the last month of the agreed term according to the specified termination conditions.
The consumer can enter into the contracts referred to in the previous paragraphs:
terminate at any time and not be limited to termination at a particular time or during a particular period;
at least terminate them in the same manner as they were entered into by him;
Always cancel with the same notice period that the entrepreneur has set for himself.
A contract concluded for a specific period and covering the regular supply of products (including electricity) or services cannot be tacitly extended or renewed for a specific period.
Notwithstanding the previous paragraph, a contract concluded for a specific period and covering the regular delivery of daily, news and weekly newspapers and magazines may be tacitly extended for a fixed period of up to three months if the consumer agrees to this can terminate the extended contract towards the end of the extension with a notice period of no more than one month.
A contract concluded for a specific period and which extends to the regular supply of products or services can only be tacitly extended for an indefinite period if the consumer terminates at any time with a notice period of not more than one month and a notice period of not more than three months can, if the contract relates to the regular but less than once a month, delivery of daily, news and weekly newspapers and magazines.
A fixed-term contract for the regular delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period has expired.
Expensive
A consumer can end a contract with a term longer than one year by giving a one-month notice after completing one year of the agreement unless termination before the agreed term would be unreasonable or unfair.
Article 13 – Payment
The consumer needs to settle all remaining payments within 7 working days from the beginning of the Article 6 paragraph 1 withdrawal period unless different payment terms exist. The service provision contract period starts after the consumer confirms receipt of the contract.
The consumer needs to notify any payment details errors which occur in the provided information or the information given to the entrepreneur right away.
The entrepreneur maintains the right to charge consumers for reasonable costs that they receive in advance according to legal boundaries when consumers fail to make payments.
Article 14 – Complaints procedure
The consumer needs to report all contract execution problems to the entrepreneur by sending detailed descriptions of issues within a 7-day period after discovering defects.
The entrepreneur will process all customer complaints during a 14-day period which begins when customers receive their complaints. The entrepreneur will acknowledge receipt of the complaint and will inform about the time needed to solve it.
If the complaint cannot be resolved amicably, a dispute will arise which is subject to dispute resolution.
A complaint will only stop the entrepreneur from fulfilling their obligations when the entrepreneur explicitly states this in writing.
The entrepreneur will choose to replace or repair products at no cost to the customer when he determines a complaint has merit.
Contact
Store Name: Venstyle
Address: 74–78 Stanley Street, Flat 5, 4/F, Won Hing Building, Central, Hong Kong SAR 999077
Email: info@venstyle.com
Phone: +85262367210
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-5)
We respond to all inquiries within 24 hours (Mon–Fri). Weekend messages will be answered on Monday.