Privacy policy

Last Updated: November 5, 2025

At Venstyle, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or make a purchase.
By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or interact with our Services, we may collect the following types of information:

Personal Identifiable Information (PII) — such as your name, email address, phone number, billing and shipping address (within the United States), and payment details.
Order Information — including items purchased, order history, and transaction details.
Technical Information — such as your IP address, browser type, device information, time zone, and pages visited.
Marketing Information — including your communication preferences and engagement with our newsletters or promotions.

Information is collected through:

  • Checkout or account creation forms

  • Newsletter sign-ups

  • Direct contact with our support team

  • Cookies, analytics, and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you regarding your purchase or account

  • Send marketing offers or newsletters (only if you have opted in)

  • Improve our website performance and customer experience

  • Detect fraud, comply with legal obligations, and protect our business

3. Sharing Your Information

We do not sell or rent your personal data.
However, we may share information with trusted service providers under the following conditions:

  • Platform Provider: Shopify hosts our store and provides secure checkout and data storage.

  • Payment Processors: Such as Shopify Payments, PayPal, Google Pay, Apple Pay, for secure payment handling.

  • Shipping Partners: To fulfill and deliver your orders within the United States.

  • Marketing & Analytics Services: Used for email campaigns or website analytics (only if you have opted in).

  • Legal Compliance: When required by law, subpoena, or lawful government request.

All third parties are bound by confidentiality and data security agreements.

Note: Although Venstyle’s headquarters and fulfillment operations are based in Hong Kong, we currently operate and ship exclusively within the United States.

4. Your Rights

Depending on where you reside in the U.S., you may have the right to:

  • Access, correct, or delete your personal data

  • Opt out of marketing communications at any time

  • Request a copy of your personal information

  • Opt out of the “sale” or “sharing” of your personal information for targeted advertising purposes

To exercise these rights, contact us at info@venstyle.com
We will verify your identity before processing any request and respond in accordance with applicable privacy laws.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality and user experience

  • Analyze traffic and website usage

  • Deliver personalized content or advertising

You can adjust your browser settings to block or delete cookies at any time.
For more information, please review our Privacy Choices Page.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Provide our services and fulfill orders

  • Comply with legal obligations

  • Resolve disputes and enforce our policies

After that, data is securely deleted or anonymized.

7. Data Security

We follow industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse.
However, no online system can guarantee absolute security.
Please do not share your account credentials with anyone else.

8. Third-Party Links

Our website may contain links to third-party websites or apps.
Venstyle is not responsible for the privacy practices or content of those external sites.
We encourage you to review their privacy policies before providing personal information.

9. Privacy Choices / Do Not Sell or Share My Personal Information

Certain U.S. states (including California, Colorado, Connecticut, Virginia, and Utah) grant residents the right to opt out of activities that may be considered a “sale” or “sharing” of personal data for targeted advertising.

To exercise this right:

We will acknowledge your request within 10 business days and complete processing in compliance with applicable privacy laws.

If you use a browser that supports Global Privacy Control (GPC) signals, we will automatically treat it as a valid opt-out request under applicable U.S. privacy laws.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
When updates are made, we will post the revised version here and update the “Last Updated” date above.

11. Contact Us

If you have questions or concerns about our Privacy Policy or data practices, please contact us:

Store Name: Venstyle
Address: 74–78 Stanley Street, Flat 5, 4/F, Won Hing Building, Central, Hong Kong SAR 999077
Email: info@venstyle.com
Phone: +85262367210

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-5)
We respond to all inquiries within 24 hours (Mon–Fri). Weekend messages will be answered on Monday.