Shipping policy

At Venstyle, we are dedicated to creating a smooth, reliable, and pleasant shopping experience for every customer.
This page explains everything you need to know about our shipping and delivery process.

1. Shipping Coverage

Venstyle currently ships within the United States only.
All U.S. customers enjoy free standard shipping on every order placed through our website.

2. Delivery Time Overview

We process and ship orders from Monday to Friday (excluding weekends and public holidays).

  • Order Cut-Off Time: Orders placed after 05:00 PM (GMT-5) will be processed the next business day.

  • Handling Time: 1–3 business days (Monday–Friday)

  • Transit Time: 7–9 business days (Monday–Friday)

  • Total Estimated Delivery Time: 8–12 business days (Monday–Friday)

Please note: Business days do not include weekends or national holidays.
During busy periods or severe weather conditions, delivery times may be slightly extended.

3. Order Tracking

Once your order has shipped, you will receive an email confirmation containing your tracking number and a link to monitor your shipment.
You can track your order’s progress in real time until it arrives at your address.

If you haven’t received tracking information within 3 business days after your order, please contact our support team for assistance.

4. Carrier Services

We work with trusted logistics partners to provide fast, reliable, and traceable delivery across the United States:

  • USPS

  • GOFO Express

  • UniUni

  • SpeedX

These carriers have been carefully selected for their efficiency, delivery performance, and tracking reliability.

5. Delivery Delays

While we strive to meet all estimated delivery times, certain factors beyond our control may occasionally cause delays, such as:

  • Severe weather or natural events

  • Carrier operational issues

  • Public holidays or regional disruptions

We appreciate your understanding and patience in such rare cases. Our support team will always work to resolve delivery issues promptly.

6. Refused or Undeliverable Orders

If a package is refused at delivery or marked as undeliverable due to an incorrect address, it will be returned to our fulfillment center.

In such cases:

  • The return will be considered unauthorized and may not qualify for a full refund.

  • Refunds (if approved) will be processed after the item is received back at our facility, following our Return & Refund Policy.

  • Original shipping, return shipping, and handling costs may be deducted from the refund amount.

To avoid such issues, please ensure your shipping details are correct before completing your order, or contact us immediately if changes are needed.

7. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us immediately at info@venstyle.com

Our team will:

  • Investigate the issue with the carrier,

  • Provide updates throughout the process, and

  • Arrange a replacement or refund when appropriate.

Please include your order number and, if applicable, clear photos of any damage to help us resolve your case quickly.

8. Shipping Fees and Taxes

  • Shipping Costs: Free standard shipping for all U.S. orders.

  • Taxes: All product prices displayed on Venstyle.com include applicable sales tax for U.S. customers.

9. Contact Us

If you have questions about shipping, delivery status, or tracking, our customer service team is ready to assist.

Store Name: Venstyle
Address: 74–78 Stanley Street, Flat 5, 4/F, Won Hing Building, Central, Hong Kong SAR 999077
Email: info@venstyle.com
Phone: +85262367210

Although our headquarters and fulfillment operations are based in Hong Kong, Venstyle currently ships exclusively within the United States.

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-5)
We respond to all inquiries within 24 hours (Mon–Fri). Weekend messages will be answered on Monday.